Own the strategy and implementation of quality management systems to ensure consistent delivery of high-quality care. Drive continuous improvement initiatives informed by auditing insights, data analysis, and outcomes tracking. Ensure compliance with critical policies and regulatory standards, oversee complex escalations, and proactively identify and mitigate quality risks across operations.
The Associate Manager, People Systems & Processes is responsible for overseeing and optimizing the daily operational activities that drive organizational efficiency and productivity. This role focuses on improving workflows, managing data and reporting, and ensuring compliance with policies and regulations. The individual will collaborate with cross-functional teams to align operational processes with business goals throughout the entire company.
Develops and implements training programmes focused on Customer Support, Fraud Prevention, Risk Management, Payments, and Compliance. Provides ongoing training for teams to improve operational efficiency, mitigate risks, and ensure compliance with industry regulations. Leads targeted training initiatives around payments processing, fraud prevention, and risk management and fosters a culture of continuous learning.